Leading Customer Loyalty

FranklinCovey’s Customer Loyalty Practice helps chains and other multi-unit operators drive faster revenue and profit growth through increased customer and employee loyalty.

Why Customer Loyalty Matters:

Loyalty leaders use superior service as a competitive advantage to keep customers coming back—and 70% of a great customer experience comes down to the behavior of frontline employees. So are your leaders coaching your frontline employees to provide a better experience than your competitors? And is that service consistent across the organization?

At FranklinCovey, we help front line leaders inspire, train, and coach their employees to delight more customers. We also provide accurate customer service metrics for holding frontline teams accountable. Within two to three years, our clients frequently delight 5-10% more customers—making a big impact on their bottom line and delivering a 5-10X return on their FranklinCovey investment. Learn more https://www.franklincovey.com/Solutions/customer-loyalty.html

Watch the Leading Customer Loyalty overview with Sandy Rogers, Global Customer Loyalty Practice Leader
-Watch the Video
- See more at: https://www.franklincovey.com/Solutions/customer-loyalty.html#sthash.Xq00lHj0.dpuf

Project Details

Date: April 11, 2015

Category: Our Expertise

In a nutshell

CEMM Group is a corporate training and consulting company. We specialize in training and human capital development, for both management and technical skills.

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